Effective Date: February 6, 2023
Company: IT Globals Pvt. Ltd.
Contact:
📧 Email: info@itglobal.com.np
📞 Phone: 01-5913146 / 01-5913147
📍 Address: IT Plaza, 5th Floor, Kamalpokhari, Kathmandu, Nepal

Introduction

At IT Globals Pvt. Ltd., we are committed to protecting the privacy of our users and clients. This Privacy Policy explains how we collect, use, store, and safeguard personal information in connection with the Information and Communication Technology (ICT) solutions and services we provide.

1. Data Collection

We collect personal information directly from users and clients when they:

• Sign up for or use our services

• Communicate with us via email, phone, or other channels

• Provide feedback or fill out contact forms

This information may include:

• Full Name

• Email Address

• Phone Number

• Mailing/Billing Address

• Payment and Transaction Details

• Service Usage Information

• Client Feedback and Communication Records

2. Use of Information

The personal information we collect is used to:

• Deliver and manage ICT services

• Process billing and payments

• Improve service quality and user experience

• Communicate important updates, offers, and service-related notices

• Comply with legal and regulatory obligations

We only use your data for the purposes stated above and ensure transparency in our practices.

3. Data Protection

IT Globals Pvt. Ltd. takes data security seriously. We have implemented robust technical and organizational safeguards to protect your personal information against:

• Unauthorized access

• Accidental or unlawful destruction

• Loss, misuse, or alteration

• Disclosure to unauthorized third parties

We also train our team on data security and privacy best practices.

4. Data Sharing

We do not sell or rent personal data to third parties.

We may share personal data with trusted third-party service providers only when necessary to:

• Fulfill service delivery

• Process payments securely

• Comply with legal obligations or enforce our terms

All third parties are contractually bound to maintain data confidentiality and security.

5. Data Retention

We retain personal information only for as long as necessary to:

• Deliver our services

• Comply with legal or regulatory requirements

• Resolve disputes or enforce our policies

Once no longer needed, your data will be securely deleted or anonymized.

6. User Rights

As a client of IT Globals Pvt. Ltd., you have the right to:

• Access and review your personal data

• Request correction of inaccurate or outdated information

• Request deletion of your personal data (where legally applicable)

• Withdraw consent for marketing communications at any time

To exercise your rights, please contact us using the details provided above.

7. Changes to This Policy

We may periodically update this Privacy Policy to reflect:

• Changes in our services

• Updates in legal or regulatory requirements

• Improvements to our data handling practices

Any significant changes will be communicated to you via email or our official channels.

8. Contact Us

For any questions, concerns, or requests related to this Privacy Policy or your personal data, please reach out to us:

📧 Email: info@itglobal.com.np
📞 Phone: 01-5913146 / 01-5913147
📍 Address: IT Plaza, 5th Floor, Kamalpokhari, Kathmandu, Nepal